It Partner - Service Management Specialist (12 Month Mtc)

Fidante

Sydney CBD, NSW, Australia
Hybrid (3 days in office, 2 days remote)
It service management experience
Enterprise it environments understanding
Vendor delivered model experience
Challenger Limited is seeking an IT Partner - Service Management Specialist for a 12-month position based in Sydney CBD. The role focuses on enhancing IT service delivery through stakeholder engagement, prioritizing business impacts, and managing service requests with an emphasis on relationship-building and outcome-driven strategies

Job Summary

  • You’ll work directly with a group of high profile partners, gaining strong exposure to how technology supports business outcomes.
  • You’ll oversee IT incidents and service requests from start to finish, making sure nothing stalls or loses momentum.
  • We offer a flexible hybrid model based out of our Martin Place, Sydney CBD office (typically three days in office and two days from home).

Matching Summary

Match Score: 85

Challenger Limited is seeking an IT Partner - Service Management Specialist for a 12-month position based in Sydney CBD. The role focuses on enhancing IT service delivery through stakeholder engagement, prioritizing business impacts, and managing service requests with an emphasis on relationship-building and outcome-driven strategies.

Skills & Requirements

Must-have

  • IT service management experience
  • Enterprise IT environments understanding
  • Vendor delivered model experience
  • Service delivery ownership
  • Relationship building with stakeholders

Nice-to-have

  • Financial services experience
  • Structured approach to vendor management
  • Proactive service improvement identification
  • Cross-functional collaboration

Key Requirements

  • Experience in financial services or regulated environment
  • IT service management or escalation roles
  • Enterprise IT environments understanding
  • Familiarity with ServiceNow, Jira, Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter