Director, Technical Support

Axon Enterprise

Bucharest, Romania
Competitive salary; not specified; employer match ...
On-site (4 days per week, tuesday-friday)
10+ years technical support experience
5+ years leading tiered support organizations
Deep knowledge of hardware and cloud systems
Axon Enterprise is seeking a Director of Technical Support to lead their Tier 1 and Tier 2 teams globally from their Bucharest office. The ideal candidate will have extensive experience in technical support leadership, particularly with connected devices, and will be responsible for building operational structures and enhancing customer experiences

Job Summary

  • This role involves building and scaling the Bucharest Support Center of Excellence to support Axon's global product portfolio including body cameras and TASER devices.
  • The successful candidate will champion an AI-first approach to improve agent productivity and implement intelligent tooling for customer self-service.
  • Axon offers competitive benefits including discretionary paid time off, parental leave, medical plans, and a mission to protect life through safety technology.

Matching Summary

Match Score: 85

Axon Enterprise is seeking a Director of Technical Support to lead their Tier 1 and Tier 2 teams globally from their Bucharest office. The ideal candidate will have extensive experience in technical support leadership, particularly with connected devices, and will be responsible for building operational structures and enhancing customer experiences.

Salary

Competitive salary; Not specified; Employer match on 401k

Skills & Requirements

Must-have

  • 10+ years technical support experience
  • 5+ years leading tiered support organizations
  • Deep knowledge of hardware and cloud systems
  • Experience with follow-the-sun support models
  • Strong background in WFM and QA programs

Nice-to-have

  • AI-first approach to support operations
  • Experience with IoT connected hardware ecosystems
  • Familiarity with Salesforce CRM and CCaaS platforms
  • Knowledge of routing, switching, and virtualization
  • Bachelor's degree in a technical field

Key Requirements

  • Must pass CJIS background check
  • Eligibility to work in firearms environment
  • 10+ years total technical support experience
  • 5+ years leading tiered support teams
  • Bachelor's degree preferred

Work Rights

Not specified

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