The Senior Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications
Job Summary
The Senior Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.
Responsibilities include troubleshooting and resolving hardware, software, and A/V technology issues across Richter Library and its branches.
The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.
Matching Summary
The Senior Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.
Skills & Requirements
Must-have
Desktop and network issue troubleshooting
Help desk ticket management
PC hardware moves and configuration
Software installation and testing
Audio/visual (A/V) technology support
Windows and Mac OS imaging solutions
Nice-to-have
Commitment to University core values
Ability to work in a changing environment
Collaborative team player
Key Requirements
Minimum 3 years of relevant experience
High school diploma
Proficiency in Windows OS and Microsoft Office
Hardware and software troubleshooting skills
AV setup and support skills
Knowledge of online meeting platforms (Zoom, Teams)