Customer Support Manager (m/w/d) Marine Applications Emea

Rolls Roycemotorcarswashington

Key account management
Technical point of contact
Service concepts development
You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating all internal and external stakeholders

Job Summary

  • You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating all internal and external stakeholders.
  • The role involves supporting and advising international marine key customers, fleet operators, shipyards, and the service network on technical, quality, and organizational matters.
  • Rolls-Royce Power Systems offers fair working conditions through collective bargaining, a company health insurance, extensive health management, attractive company pension, and mobility support.

Matching Summary

You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating all internal and external stakeholders.

Skills & Requirements

Must-have

  • Key Account Management
  • Technical point of contact
  • Service concepts development
  • Customer service deployment management
  • Product improvement initiatives

Nice-to-have

  • Intercultural competence
  • Strategic thinking
  • Understanding of overarching contexts
  • Team player
  • Flexibility

Key Requirements

  • Degree in Mechanical Engineering, Industrial Engineering or comparable qualification
  • Several years of professional experience in service/customer service
  • Extensive project management experience
  • Excellent technical product knowledge
  • Structured and independent way of working
  • Excellent communication skills
  • Very good English skills (written and spoken)

Work Rights

Not specified

Tailored Resume

Cover Letter