Sr. Manager, Partner Strategy & Operations

Chime

Remote
Base: $172,000.00 - $238,000.00; bonus/equity: bon...
Remote
Manage and scale partner-delivered operations
Develop and execute partner strategies
Own end-to-end partner performance
This role will focus on developing and executing strategies that drive innovation and operational excellence across our global partner ecosystem to deliver stellar member interactions

Job Summary

  • This role will focus on developing and executing strategies that drive innovation and operational excellence across our global partner ecosystem to deliver stellar member interactions.
  • You will own the performance of our external partners, including SLAs, quality, and operational efficiency, while driving accountability and continuous improvement across our BPO ecosystem.
  • We're a team of problem solvers, dreamers, and builders with one shared obsession: our members.

Matching Summary

This role will focus on developing and executing strategies that drive innovation and operational excellence across our global partner ecosystem to deliver stellar member interactions.

Salary

Base: $172,000.00 - $238,000.00; Bonus/Equity: Bonus, competitive equity package; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Manage and scale partner-delivered operations
  • Develop and execute partner strategies
  • Own end-to-end partner performance
  • Lead partner governance and performance reviews
  • Analyze performance trends and define support strategy

Nice-to-have

  • Drive innovation and operational excellence
  • Foster a culture of innovation and collaboration
  • Develop a compelling vision and strategic clarity

Key Requirements

  • 7+ years of experience in strategic planning, partnerships, or program management related to BPOs
  • Bachelor’s degree in Business, Strategy, or a related field
  • Experience in fostering cross-functional partnerships
  • Demonstrated experience in overseeing large programs and creating process improvement workflows

Work Rights

Not specified

Tailored Resume

Cover Letter