Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
Saas support background
Enterprise-grade web applications
Troubleshooting web services / apis
In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base

Job Summary

  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
  • The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • SaaS support background
  • enterprise-grade web applications
  • troubleshooting Web Services / APIs
  • troubleshooting full stack web applications
  • Linux, SQL, DBMS, programming language

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • implementation or support of software integrations
  • JavaScript knowledge

Key Requirements

  • 5+ years' experience in Technical Support
  • 2+ years' experience as a support engineer
  • managing highly escalated cases
  • experience with enterprise cloud based software

Work Rights

Not specified

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