Spanish Bilingual Call Center Supervisor

TransPerfect Translations International Inc

Fully remote
Spanish bilingual communication skills
Over the phone interpretation experience
Team supervision and coaching
TransPerfect is seeking a Spanish Bilingual Call Center Supervisor to oversee a team of interpreter customer service agents in a fully remote environment. The role involves ensuring high productivity, quality standards, and compliance with company policies while providing coaching and training to staff

Job Summary

  • The Spanish Bilingual Call Center Supervisor is responsible for overseeing day-to-day activities and ensuring team performance aligns with TransPerfect Connect standards.
  • This role involves maintaining high productivity and quality standards through team meetings, individual coaching sessions, and performance management.
  • Candidates must provide training on system operations, communication, customer service, and interpreter techniques while ensuring compliance with ethical practices.

Matching Summary

Match Score: 85

TransPerfect is seeking a Spanish Bilingual Call Center Supervisor to oversee a team of interpreter customer service agents in a fully remote environment. The role involves ensuring high productivity, quality standards, and compliance with company policies while providing coaching and training to staff.

Skills & Requirements

Must-have

  • Spanish bilingual communication skills
  • Over the Phone Interpretation experience
  • Team supervision and coaching
  • Performance management and KPIs
  • MS Office proficiency

Nice-to-have

  • Leadership and staff motivation
  • Strong organizational skills
  • Sense of urgency
  • Attention to detail
  • Cross-functional collaboration

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • Minimum 2 years interpretation experience required
  • Previous supervisory experience preferred
  • Excellent English and Spanish verbal/written skills

Work Rights

Not specified

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