The Customer Service Representative Supervisor position at Livingston Animal Hospital in Acton, MA, seeks an experienced leader to enhance client interactions and oversee a customer service team. The role requires strong communication and organizational skills, with a focus on providing exceptional service in a veterinary environment
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
The Customer Service Representative Supervisor position at Livingston Animal Hospital in Acton, MA, seeks an experienced leader to enhance client interactions and oversee a customer service team. The role requires strong communication and organizational skills, with a focus on providing exceptional service in a veterinary environment.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
Exceptional customer service
Staff scheduling and training
Veterinary clinic operations
Client relations management
End-of-day procedure auditing
Nice-to-have
Motivated and energetic
Compassionate and collaborative
Fosters professional growth
Supportive workplace culture
Key Requirements
Minimum of three years of relevant experience in veterinary settings