Hybrid (at least 50% of the time in-office or in the field with customers)
Customer facing services role
Issue resolution and escalation management
Workday/other hcm, payroll, or financials platform
Workday is seeking a Principal Customer Success Manager for its India operations, focusing on enhancing customer engagement and ensuring successful adoption of its AI-driven products. The role involves building strong customer relationships, coordinating service activities, and advocating for customer needs within the company
Job Summary
The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
Matching Summary
Match Score: 85
Workday is seeking a Principal Customer Success Manager for its India operations, focusing on enhancing customer engagement and ensuring successful adoption of its AI-driven products. The role involves building strong customer relationships, coordinating service activities, and advocating for customer needs within the company.
Skills & Requirements
Must-have
customer facing services role
issue resolution and escalation management
Workday/other HCM, Payroll, or Financials platform