Operations Manager

Pyramid Global Hospitality

Cleveland, Ohio, US
Base: $50,000 - $65,000; bonus/equity: not specifi...
Not specified
8 years progressive rooms division experience
Bachelor's degree in hospitality management
Budget preparation and revenue forecasting
Pyramid Global Hospitality is seeking an Operations Manager for their Hotel Indigo Cleveland Gateway, emphasizing a People First culture that supports employee growth and development. The ideal candidate should have at least eight years of experience in Rooms Division operations, strong leadership skills, and financial acumen

Job Summary

  • The Director of Operations is a key strategic leader responsible for overseeing the day-to-day performance of the resort's Front Desk, Housekeeping, and Guest Operations.
  • Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs and employee hotel rates.
  • The ideal candidate will demonstrate positive leadership characteristics, inspire employees to exceed standards, and consistently deliver strong financial and service outcomes across all Rooms Division touchpoints.

Matching Summary

Match Score: 85

Pyramid Global Hospitality is seeking an Operations Manager for their Hotel Indigo Cleveland Gateway, emphasizing a People First culture that supports employee growth and development. The ideal candidate should have at least eight years of experience in Rooms Division operations, strong leadership skills, and financial acumen.

Salary

Base: $50,000 - $65,000; Bonus/Equity: Not specified; Benefits: Comprehensive health insurance, retirement plans, paid time off, wellness programs, local discounts, employee hotel rates

Skills & Requirements

Must-have

  • 8 years progressive Rooms Division experience
  • Bachelor's degree in Hospitality Management
  • Budget preparation and revenue forecasting
  • Staff training, scheduling, and performance management
  • Guest complaint resolution and service standards

Nice-to-have

  • Experience filling in for General Manager
  • Strong written and verbal communication skills
  • Ability to speak to large groups
  • Hands-on leadership style
  • Team player mindset supporting division heads

Key Requirements

  • Minimum 8 years progressive growth in Rooms Division operations
  • Bachelor's degree preferably in Hospitality Management
  • Working knowledge of computer systems for financial reporting

Work Rights

Not specified

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