1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
The role specializes in enhancing branch customer experience through sales, service, and digital engagement for both consumer and business banking clients
Job Summary
The role specializes in enhancing branch customer experience through sales, service, and digital engagement for both consumer and business banking clients.
Employees are responsible for educating customers on banking solutions, managing appointments, and proactively identifying opportunities to solve customer needs.
The position requires adherence to strict compliance standards including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) processes.
Matching Summary
The role specializes in enhancing branch customer experience through sales, service, and digital engagement for both consumer and business banking clients.
Salary
Base: $21.68 - $36.13 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
Proficiency with internet user-level technology
Knowledge of AML, BSA, and KYC processes
Nice-to-have
Bilingual based on branch needs
Proven referral and sales ability
Digital fluency and entrepreneurial spirit
Empathy and customer centricity
Critical thinking in team environments
Key Requirements
High school diploma or equivalent (GED)
Minimum 1 year proven retail sales or customer service experience
Registration requirements under the Federal SAFE Act