Regulatory Correspondence Specialist Iii

Your Home Financial LLC

Not specified
5+ years mortgage servicing experience
Handle qualified written requests
Resolve regulatory disputes and complaints
Your Home Financial LLC is seeking a Regulatory Correspondence Specialist III to manage and resolve regulatory inquiries and complaints from borrowers. The role requires strong communication skills and extensive experience in mortgage servicing, emphasizing problem-solving and critical thinking

Job Summary

  • The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.
  • This position requires dealing directly with Regulatory Agencies and escalated borrowers to identify issues, de-escalate complaints, and provide formal written responses within strict deadlines.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid parental leave.

Matching Summary

Match Score: 85

Your Home Financial LLC is seeking a Regulatory Correspondence Specialist III to manage and resolve regulatory inquiries and complaints from borrowers. The role requires strong communication skills and extensive experience in mortgage servicing, emphasizing problem-solving and critical thinking.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handle Qualified Written Requests
  • Resolve regulatory disputes and complaints
  • Communicate with federal state agencies
  • Root cause analysis and corrective action

Nice-to-have

  • Experience in late-stage collections
  • Subject matter expert in homeowner advocacy
  • Strong negotiation and follow-up skills
  • Ability to mentor junior team members
  • Knowledge of fraud and ID theft policies

Key Requirements

  • High school diploma required; Bachelor's preferred
  • 5+ years of Mortgage Servicing experience
  • 2+ years demonstrated quality performance in Homeowner Advocacy
  • Proficiency in Microsoft Office and OnBase Imaging software
  • Comprehensive knowledge of RESPA, TILA, FCRA regulations

Work Rights

Not specified

Tailored Resume

Cover Letter