Principal Engineer, Fin Ai Agent

Intercom

Berlin, Germany
On-site
Ai agent development
Llm-powered features
Full stack development
This role sits at the heart of the Service Agent pillar, building every capability that makes Fin, the #1 AI agent for customer service, work

Job Summary

  • This role sits at the heart of the Service Agent pillar, building every capability that makes Fin, the #1 AI agent for customer service, work.
  • You will partner at the strategic pillar level, spin up 0-to-1 work streams, and execute on the most ambiguous, highest-stakes problems, writing code and shipping features.
  • Intercom offers a competitive salary, annual bonus and equity, generous paid time off, and a hybrid working model, with a focus on an AI-first engineering culture.

Matching Summary

This role sits at the heart of the Service Agent pillar, building every capability that makes Fin, the #1 AI agent for customer service, work.

Skills & Requirements

Must-have

  • AI agent development
  • LLM-powered features
  • full stack development
  • AI-assisted development
  • distributed systems at scale

Nice-to-have

  • startup DNA
  • bias toward building
  • critical thinking about business
  • communication superpower

Key Requirements

  • 10+ years of experience
  • technical leader driving complex projects
  • deep engineering ability and product thinking

Work Rights

Not specified

Tailored Resume

Cover Letter