Software Support Specialist

CompuGroup Medical

Base: $18-$20 ph; bonus/equity: not specified; ben...
Hybrid
Respond to customer requests
Consult with customers via phone, chat, email
Troubleshoot software products
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support

Job Summary

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
  • We offer a secure workplace in a crisis-proof market.

Matching Summary

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

Salary

Base: $18-$20 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k with employer matching, Personal Time Off

Skills & Requirements

Must-have

  • Respond to customer requests
  • Consult with customers via phone, chat, email
  • Troubleshoot software products
  • Learn assigned software products
  • Document customer tickets in CRM

Nice-to-have

  • Thrive in fast-paced environment
  • Shape the future of e-health
  • Digital healthcare innovation

Key Requirements

  • Minimum 1 year customer service experience
  • Knowledge of Practice Management
  • Medical terminology/workflow knowledge
  • Technical hands-on support experience
  • Troubleshoot Windows operating systems

Work Rights

Not specified

Tailored Resume

Cover Letter