Level I Representative

North Carolina Department of Health and Human Services

Martin County, NC, US
Base: $39,244 - $68,679; bonus/equity: not specifi...
Not specified (assumed to be in-office due to call center nature).
High school diploma or ged
Two years of related administrative experience
Data entry skills in acts system
The North Carolina Department of Health and Human Services is seeking a Level I Representative for its Compliance and Support unit within the Division of Social Services. The role involves providing customer support in a call center environment focused on child support services, requiring strong communication and data entry skills

Job Summary

  • The position is located within the Customer Support Call Center in Martin County, NC, focusing on child support services administration.
  • Primary responsibilities include providing accurate case information, updating demographic records in the ACTS system, and explaining service timelines to callers.
  • The State of North Carolina offers comprehensive benefits including health insurance, retirement plans, paid vacation, sick leave, and parental leave.

Matching Summary

Match Score: 75

The North Carolina Department of Health and Human Services is seeking a Level I Representative for its Compliance and Support unit within the Division of Social Services. The role involves providing customer support in a call center environment focused on child support services, requiring strong communication and data entry skills.

Salary

Base: $39,244 - $68,679; Bonus/Equity: Not specified; Benefits: Health insurance, retirement plans, NCFlex program, paid leave

Skills & Requirements

Must-have

  • High school diploma or GED
  • Two years of related administrative experience
  • Data entry skills in ACTS system

Nice-to-have

  • Experience working in a call center setting
  • Customer service skills in office or medical setting
  • Ability to work in fast-paced high-volume environment

Key Requirements

  • High school diploma or GED required
  • Two years of related administrative experience required
  • Subject to criminal background check

Work Rights

Not specified

Tailored Resume

Cover Letter