Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
Sql and python data analysis skills
24x7 on-call rotation management
This role blends people leadership, technical depth, and strategic collaboration to deliver world-class support to Workday customers

Job Summary

  • This role blends people leadership, technical depth, and strategic collaboration to deliver world-class support to Workday customers.
  • The company is a Fortune 500 leader in AI platforms for managing people, money, and agents, shaping the future of work.
  • Candidates will lead a global team while participating in a 24x7 on-call rotation and driving post-mortems for operational resilience.

Matching Summary

This role blends people leadership, technical depth, and strategic collaboration to deliver world-class support to Workday customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • SQL and Python data analysis skills
  • 24x7 on-call rotation management
  • Distributed systems troubleshooting
  • Team leadership in technical support

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism culture fit
  • Experience with Jupyter Notebooks
  • Strong communication of insights
  • Inclusive collaborative culture building

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Expertise in debugging complex system issues

Work Rights

Not specified

Tailored Resume

Cover Letter