Analyst Ii, Product Technical Support

Worldpay (FIS)

Phl Mani, US
Hybrid
Expert in business of banking
Handle customer inquiries and resolve issues
Recreate client issues in test environments
You will utilize your expertise in the business of banking, understanding how banks serve their customers and manage operations

Job Summary

  • You will utilize your expertise in the business of banking, understanding how banks serve their customers and manage operations.
  • The Client Support team is a highly collaborative organization focused on handling client issues and resolving errors with urgency.
  • At FIS, you can learn, grow and make an impact in your career with a flexible and creative work environment and professional development resources.

Matching Summary

You will utilize your expertise in the business of banking, understanding how banks serve their customers and manage operations.

Skills & Requirements

Must-have

  • Expert in business of banking
  • Handle customer inquiries and resolve issues
  • Recreate client issues in test environments
  • Troubleshoot software applications
  • Document customer information and recurring issues
  • Analyze problems and communicate resolutions

Nice-to-have

  • Customer service oriented
  • Self-starter
  • Strong relationship building skills
  • Client-focused mindset

Key Requirements

  • Prior US banking or finance related experience
  • Experience with Credit and Debit processing
  • Experience in Teller Deposits and Lending roles
  • Excellent communication skills
  • Strong problem-solving and research skills
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter