Duty Manager

HOTEL CHANCELLOR @ ORCHARD PTE. LTD.

Singapore, Singapore
Onsite (weekends, public holidays & major events)
Leadership presence on weekends and holidays
Managing escalated service incidents
Supervising service operations team
Hotel Chancellor @ Orchard Pte. Ltd. is seeking a Duty Manager to oversee operations in the absence of senior management, particularly during weekends, public holidays, and major events. The role involves engaging with staff, managing incidents, and ensuring high guest service standards

Job Summary

  • The role requires providing leadership presence in the absence of Senior Management during weekends, public holidays, and major events.
  • Candidates will supervise the Service Operations team, enforce safety standards, and manage interactions with outsourced security vendors.
  • Responsibilities include handling guest feedback, conducting daily briefings, and writing incident reports with after-action reviews.

Matching Summary

Match Score: 85

Hotel Chancellor @ Orchard Pte. Ltd. is seeking a Duty Manager to oversee operations in the absence of senior management, particularly during weekends, public holidays, and major events. The role involves engaging with staff, managing incidents, and ensuring high guest service standards.

Skills & Requirements

Must-have

  • Leadership presence on weekends and holidays
  • Managing escalated service incidents
  • Supervising service operations team
  • Enforcing safe work culture
  • Coordinating with security vendors

Nice-to-have

  • Strong guest feedback handling skills
  • Ability to conduct after action reviews
  • Experience with outsourced vendor management

Key Requirements

  • Prior experience in hospitality management
  • Ability to lead front-line staff and supervisors
  • Experience managing escalated service incidents

Work Rights

Not specified

Tailored Resume

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