Senior Manager, Global Customer Excellence & Quality
JOHNSON CONTROLS (S) PTE. LTD.
Singapore
Competitive salary; not specified; comprehensive b...
Not specified (assumed in-office based on job nature)
8+ years customer quality experience
Matrix organization leadership
Executive stakeholder management
Johnson Controls (S) Pte. Ltd. is seeking a Senior Manager for Global Customer Excellence & Quality in Singapore, responsible for managing customer relationships and ensuring quality metrics are met. The ideal candidate will have extensive experience in customer quality and operations, with strong leadership and communication skills
Job Summary
This role drives communication and action with customers, account executives, and functional experts to ensure JCI meets all requirements.
The position is responsible for establishing critical customer quality metrics and orchestrating the resolution of escalations in a timely manner.
Candidates must have at least 8 years of experience overseeing large quality organizations and managing staff within a matrix structure.
Matching Summary
Match Score: 85
Johnson Controls (S) Pte. Ltd. is seeking a Senior Manager for Global Customer Excellence & Quality in Singapore, responsible for managing customer relationships and ensuring quality metrics are met. The ideal candidate will have extensive experience in customer quality and operations, with strong leadership and communication skills.
Salary
Competitive salary; Not specified; Comprehensive benefits package
Skills & Requirements
Must-have
8+ years customer quality experience
Matrix organization leadership
Executive stakeholder management
Customer escalation resolution
Quality metrics development
Nice-to-have
Lean Manufacturing training
Six Sigma certification
Innovative problem solving
Cross-cultural collaboration
Self-motivated decision making
Key Requirements
Bachelor's degree in engineering or business
8 years experience in customer quality or operations