Vp, Service Quality Manager, Group Wholesale Banking

UOB Group

Central Region, Singapore
Service quality management experience
Customer experience improvement
Process optimisation skills
The Service Quality Manager will lead strategic initiatives to enhance the customer experience

Job Summary

  • The Service Quality Manager will lead strategic initiatives to enhance the customer experience.
  • This role is accountable for ensuring that service standards consistently meet or exceed industry benchmarks.
  • The position requires strong management oversight and proactive stakeholder engagement.

Matching Summary

The Service Quality Manager will lead strategic initiatives to enhance the customer experience.

Skills & Requirements

Must-have

  • Service quality management experience
  • Customer experience improvement
  • Process optimisation skills

Nice-to-have

  • Strong analytical skills
  • Leadership and stakeholder management
  • Culture of continuous improvement

Key Requirements

  • Minimum of 8–10 years’ experience
  • Sound knowledge of regulatory requirements
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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