Customer Care Analyst

COLEBROOK BOSSON & SAUNDERS Ltd

Bengaluru, India
Salesforce case management
Order-related inquiries support
Cross-functional collaboration
Support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests

Job Summary

  • Support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests.
  • Effectively communicate, respond to, and resolve assigned service cases in Salesforce within the department’s defined SLA.
  • MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Matching Summary

Support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests.

Skills & Requirements

Must-have

  • Salesforce case management
  • Order-related inquiries support
  • Cross-functional collaboration
  • Enterprise system experience
  • Microsoft Office proficiency

Nice-to-have

  • Solution-oriented communication
  • Adaptable to shift work
  • Attention to detail

Key Requirements

  • 3-4 years customer service experience
  • Bachelor's degree in any field
  • Experience with order-related processes

Work Rights

Not specified

Tailored Resume

Cover Letter