Sr. Customer Success Manager/customer Success Manager- Paradox

oit.uwplatt.edu

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions experience
Technical understanding of complex software
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.
  • This role involves partnering with enterprise and strategic clients globally to provide exceptional service including onboarding, training, support, and account expansion.
  • Workday offers a flexible work approach combining remote and in-person time, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions experience
  • Technical understanding of complex software
  • Global client collaboration
  • Training and onboarding clients
  • Account management and renewal

Nice-to-have

  • HR/recruiting software expertise
  • Cross-functional team engagement
  • Executive level relationship building
  • Excellent communication skills
  • Time management and data analysis
  • Mentorship of junior team members
  • Flexible work environment

Key Requirements

  • 7+ years customer success or account management experience (Sr. level)
  • 5+ years customer success or account management experience (Manager level)
  • 7+ years supporting or implementing enterprise SaaS solutions (Sr. level)
  • 5+ years supporting or implementing enterprise SaaS solutions (Manager level)
  • Technical knowledge of complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

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