Hendrick Lexus Charleston is seeking a Guest Services Representative to create a welcoming environment for guests while performing various administrative functions within the sales department. The role requires excellent communication skills, customer service experience, and the ability to manage multiple tasks effectively
Job Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and manages various logs.
Maintains CSI at or above Company standards and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
Matching Summary
Match Score: 85
Hendrick Lexus Charleston is seeking a Guest Services Representative to create a welcoming environment for guests while performing various administrative functions within the sales department. The role requires excellent communication skills, customer service experience, and the ability to manage multiple tasks effectively.
Skills & Requirements
Must-have
Courteous and professional phone answering
Accurate message taking
Customer direction to appropriate personnel
Maintaining various logs
Data entry and report production
Providing a positive guest environment
Nice-to-have
Commitment to customer enthusiasm
Teamwork through trust and respect
Demonstrating servant leadership
Key Requirements
High School Diploma
Up to 3 years of experience
Previous customer service experience desired
Excellent interpersonal, communication, and organizational skills