Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations
Job Summary
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Develops metrics by tracking tickets to evaluate tickets submitted, resolved and rejected, identifying trends and opportunities to improve the team’s overall efficiency.
Provides root cause analysis on the most challenging issues, develops comprehensive action plans and timely follow through in support of the incident management process.
Matching Summary
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Skills & Requirements
Must-have
lead daily site operational activities
timely service delivery
improve efficiency and resolution response time
develop metrics by tracking tickets
identify recurring issues and escalate
root cause analysis on challenging issues
Nice-to-have
opportunity for improvement
support incident management process
Key Requirements
7+ years’ experience in area of responsibility
May require technical certification or Associate Degree