Fr - Réceptionniste (h/f/x)

Hotel Chadstone Melbourne MGallery

Paris, France
On-site
Customer service excellence
Client relationship management
Hotel operations procedures
You will welcome and take care of the client from their arrival to their departure, contributing to their permanent satisfaction by ensuring quality service throughout their stay

Job Summary

  • You will welcome and take care of the client from their arrival to their departure, contributing to their permanent satisfaction by ensuring quality service throughout their stay.
  • You will ensure operations related to the client's reception and departure in compliance with internal procedures, manage phone calls, and transmit necessary information to other departments.
  • You will ensure and ensure compliance with billing and payment procedures, manage the cash fund entrusted to you, and prepare and send invoices for various debtors.

Matching Summary

You will welcome and take care of the client from their arrival to their departure, contributing to their permanent satisfaction by ensuring quality service throughout their stay.

Skills & Requirements

Must-have

  • customer service excellence
  • client relationship management
  • hotel operations procedures
  • billing and payment procedures
  • safety and security protocols

Nice-to-have

  • warm and personalized relationship
  • anticipate client needs
  • team spirit
  • commercial acumen
  • ethical conduct

Key Requirements

  • Bac to BTS Hôtellerie Restauration
  • Opera proficiency
  • Professional English
  • High-end hotel experience

Work Rights

Not specified

Tailored Resume

Cover Letter