Technical Support Engineer - Gvc Cloud (us Citizen Only)

Salesforce

Base: $80,900 - $122,300 annually; bonus/equity: n...
3d onsite
Salesforce platform troubleshooting
Sales cloud and service cloud knowledge
Html javascript css apex debugging
This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution

Job Summary

  • This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
  • The position requires providing expert troubleshooting, guidance, and best practices to help organizations achieve measurable business value through the Salesforce platform.
  • Employees receive comprehensive benefits including well-being reimbursement, generous parental leave, adoption assistance, and fertility benefits.

Matching Summary

This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Comprehensive package including well-being reimbursement and parental leave

Skills & Requirements

Must-have

  • Salesforce platform troubleshooting
  • Sales Cloud and Service Cloud knowledge
  • HTML JavaScript CSS APEX debugging
  • SQL database concepts and management
  • Java application debugging experience

Nice-to-have

  • AI and LLM technology familiarity
  • Conversational AI orchestration frameworks
  • Tableau or CRM analytics experience
  • Commission calculation software usage
  • Mentoring in swarming models

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 2+ years of technical support or software engineering experience
  • U.S. Citizenship required
  • 3 days in office attendance required
  • On-call shift availability 9AM-6PM EST/PST

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter