Senior Manager, Technical Operations - Cs Technology

Netflix

Los Gatos, CA, USA
Base: $285,000.00 - $485,000.00; bonus/equity: sto...
Technical operations leadership
It service management
Vendor management and sla oversight
At Netflix, the CS Technology team ensures the right tools and technologies support the growth and scalability of the Customer Service business worldwide

Job Summary

  • At Netflix, the CS Technology team ensures the right tools and technologies support the growth and scalability of the Customer Service business worldwide.
  • The Senior Manager will lead a lean, globally distributed team and manage key vendor relationships to drive operational excellence and continuous improvement.
  • Netflix offers comprehensive benefits including health plans, stock options, 401(k) with employer match, paid leave, and a unique culture that values diversity and inclusion.

Matching Summary

At Netflix, the CS Technology team ensures the right tools and technologies support the growth and scalability of the Customer Service business worldwide.

Salary

Base: $285,000.00 - $485,000.00; Bonus/Equity: Stock options available; Benefits: Comprehensive health, retirement, and paid leave programs

Skills & Requirements

Must-have

  • Technical operations leadership
  • IT service management
  • Vendor management and SLA oversight
  • Cross-functional collaboration
  • Incident management and service delivery
  • Customer service technology support
  • Operational strategy execution

Nice-to-have

  • Mentorship and team development
  • Data-driven decision making
  • Process design and continuous improvement
  • Stakeholder empathy and curiosity
  • Global team management
  • Culture of accountability and innovation

Key Requirements

  • 8+ years technical operations experience
  • 3+ years leadership experience
  • Bachelor’s degree in related field
  • Experience in high-volume customer service or BPO environments
  • Vendor management experience
  • Strong communication and stakeholder management skills

Work Rights

Not specified

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