Customer Service Specialist

AAA (Automobile Club)

Overland Park, KS, United States
Professional customer service
Handle complex transactions
Resolve member problems
This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch

Job Summary

  • This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.
  • Provide professional customer service to members and insured’s, assist in the sale of insurance products, and provide other insurance support services.
  • Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, and paid parental leave.

Matching Summary

This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.

Skills & Requirements

Must-have

  • Professional customer service
  • Handle complex transactions
  • Resolve member problems
  • Develop insurance leads
  • Cross selling opportunities

Nice-to-have

  • Positive and effective communication
  • Maintain positive relationship with management
  • Embrace diversity and inclusion

Key Requirements

  • High School GED Required
  • 1-3 years Customer service Preferred
  • Moderate proficiency in data entry
  • Moderate Microsoft Word and Excel skills
  • Advanced customer service skills
  • Property and Casualty/Solicitors License required
  • Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Work Rights

Not specified

Tailored Resume

Cover Letter