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The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role focuses on resolving routine technical issues, supporting hardware deployments, and delivering high-quality customer service while developing technical skills in line with JAX IT standards.
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Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems and applications.
This role is a high-value contributor to sustaining JAX IT Support Excellence.
The Jackson Laboratory is dedicated to discovering precise genomic solutions for disease.
Matching Summary
Match Score: 75
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The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role focuses on resolving routine technical issues, supporting hardware deployments, and delivering high-quality customer service while developing technical skills in line with JAX IT standards.
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Salary
$27.29 - $39.58
Skills & Requirements
Must-have
foundational technical support
high-quality customer service
basic troubleshooting skills
Nice-to-have
effective communication skills
commitment to ongoing learning
familiarity with ITSM platforms
Key Requirements
1 to 3 years of experience in technical support
basic knowledge of operating systems
Associate’s degree in information technology preferred