The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise
Job Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.
You will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field with customers and partners.
Matching Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis expertise
ServiceNow product roadmap development
Nice-to-have
Proactive user-centric approach
Sun-drenched optimism and drive
Experience with PagerDuty integration
Strong analytical and problem-solving skills
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related discipline
Experience building processes for HR, Finance, and Facilities