Manager, Field Service

Stryker Corporation

Base: $102,600 - $222,300 usd annual (location dep...
Fully remote
8+ years supervisory experience
Field service team management
Technical troubleshooting oversight
Stryker Corporation is seeking a Manager of Field Service to oversee technical support provided by field engineers and technicians, ensuring efficient operations and high-quality service delivery. The role requires strong leadership skills, extensive experience in field service management, and the ability to foster team development while managing customer and sales expectations

Job Summary

  • This role oversees technical support teams responsible for diagnosing, troubleshooting, and repairing sophisticated medical equipment and software systems.
  • The manager drives top-line service revenue by managing parts, labor, and service contract pricing in collaboration with the sales team.
  • Responsibilities include recruiting, training, and developing field service personnel while ensuring compliance with quality system documentation standards.

Matching Summary

Match Score: 85

Stryker Corporation is seeking a Manager of Field Service to oversee technical support provided by field engineers and technicians, ensuring efficient operations and high-quality service delivery. The role requires strong leadership skills, extensive experience in field service management, and the ability to foster team development while managing customer and sales expectations.

Salary

Base: $102,600 - $222,300 USD Annual (location dependent); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years supervisory experience
  • Field service team management
  • Technical troubleshooting oversight
  • Customer installation and training
  • Budget and revenue management

Nice-to-have

  • Process improvement project leadership
  • Third-party service provider coordination
  • Post-market surveillance interaction
  • Remote troubleshooting capabilities

Key Requirements

  • Bachelor's Degree required
  • Minimum 8 years of relevant experience
  • Supervisory and leadership skills
  • US work authorization required

Work Rights

Not specified

Tailored Resume

Cover Letter