Excellent communication skills and telephone etiquette
The Delivery Information Clerk position at UPS involves tracing packages, managing customer claims, and ensuring high-quality service. The ideal candidate should have strong communication skills, customer service experience, and proficiency in Microsoft Office
Job Summary
This specialized clerical role focuses on finding packages and processing formal customer claims with the highest service standards.
You will utilize internal tracking systems to locate shipments and provide proof of delivery documentation to customers.
As a primary point of contact for claims, you will communicate professionally via phone and email to resolve inquiries.
Matching Summary
Match Score: 75
The Delivery Information Clerk position at UPS involves tracing packages, managing customer claims, and ensuring high-quality service. The ideal candidate should have strong communication skills, customer service experience, and proficiency in Microsoft Office.
Skills & Requirements
Must-have
High school diploma or equivalent
1-2 years mandatory customer service experience
Excellent communication skills and telephone etiquette
Proficiency in Microsoft Office and computer literacy
Strong attention to detail for managing records
Nice-to-have
Ability to work independently and under pressure
Very good English skills
Professional demeanor and reliability
Customer focus for resolving complaints
Key Requirements
High school diploma or equivalent education
1–2 years of mandatory customer service experience