Hitachi Vantara is seeking a Senior Support Specialist to provide specialized support and advice to customers regarding their solutions challenges. The role involves effective communication with internal and external stakeholders and mentoring Technical Support Specialists, all within a diverse and inclusive company culture focused on innovation
Job Summary
The Senior Support Specialist provides experienced, in-depth, specialized support to assist Hitachi Vantara's customers with their solutions challenges.
This role acts as the central point of contact for handling internal escalations from level 1 through level 3 and above while liaising with third-party vendors.
Hitachi Vantara fosters an inclusive culture based on mutual respect and offers flexible arrangements that work for employees.
Matching Summary
Match Score: 85
Hitachi Vantara is seeking a Senior Support Specialist to provide specialized support and advice to customers regarding their solutions challenges. The role involves effective communication with internal and external stakeholders and mentoring Technical Support Specialists, all within a diverse and inclusive company culture focused on innovation.
Skills & Requirements
Must-have
In-depth specialized support experience
Handling internal escalations L1 to L3
Liaising with third-party vendors
Advising Tier 1 Technical Support Specialists
Effective communication with stakeholders
Nice-to-have
Global team collaboration experience
Passion for data-driven innovation
Diverse perspective contribution
Autonomy and ownership mindset
Key Requirements
Experience in technical support escalation management
Proficiency in communicating with all stakeholders