Service Design Manager

756

Sydney, Australia
Hybrid
End-to-end service design process
Define target-state journeys
Service blueprints
This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model

Job Summary

  • This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model.
  • As a Service Design Manager, you will help shape the future of customer relationship management in the Business Bank.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.

Matching Summary

This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define target-state journeys
  • service blueprints
  • cross-functional collaboration
  • AI application in practice

Nice-to-have

  • naturally curious and motivated
  • thrive in ambiguity
  • stay current with design methodologies
  • co-creating with diverse teams
  • agile mindset

Key Requirements

  • Strong experience in service design
  • Strong design toolkit
  • Worked in large, complex organisations
  • Experience shaping solutions across CRM platforms
  • Experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter