Senior Systems Support Analyst

BeiGene

San Carlos, CA, US
Base: $42.02 - $59.02 ph; bonus/equity: eligible f...
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Windows 11 and macos troubleshooting
Microsoft intune and autopilot experience
Servicenow itsm platform proficiency
** BeiGene is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure management in a hybrid work environment. The ideal candidate should have extensive experience in IT support, particularly with Windows and macOS systems, and possess strong customer service skills. **

Job Summary

  • The role serves as a Tier 2/3 escalation point for the Global Service Desk within BeiGene's GTS organization.
  • Candidates must provide advanced support for Microsoft 365, Windows 11, macOS, and various MDM solutions while ensuring security compliance.
  • BeOne offers competitive compensation including discretionary equity awards, an annual bonus plan, and a comprehensive benefits package.

Matching Summary

Match Score: 75

** BeiGene is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure management in a hybrid work environment. The ideal candidate should have extensive experience in IT support, particularly with Windows and macOS systems, and possess strong customer service skills. **

Salary

Base: $42.02 - $59.02 per hour; Bonus/Equity: Eligible for annual bonus plan and discretionary equity awards; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, PTO

Skills & Requirements

Must-have

  • Windows 11 and macOS troubleshooting
  • Microsoft Intune and Autopilot experience
  • ServiceNow ITSM platform proficiency
  • Azure AD and Active Directory administration
  • On-site presence in San Carlos CA

Nice-to-have

  • Mentoring junior analysts
  • Executive-level customer service
  • Conference room AV support
  • Root cause analysis skills
  • Automation and efficiency initiatives

Key Requirements

  • Bachelor's degree with 4+ years experience or Associate's with 6+ years
  • Required on-site work 5 days per week in San Carlos, CA
  • Experience with SCCM, JAMF, and enterprise collaboration platforms

Work Rights

Not specified

Tailored Resume

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