Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI, and CCaaS platforms
Job Summary
Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI, and CCaaS platforms.
Collaborate with Sales Representatives and Engineers to design tailored solutions through client discussions, RFP/RFI documentation, and solution requests.
Work in agile environments with stakeholders to refine requirements and execute using excellent engineering practices.
Matching Summary
Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI, and CCaaS platforms.
Skills & Requirements
Must-have
Conversational AI architecture
Generative AI solutions
Agentic AI frameworks
CCaaS platform integration
REST APIs and microservices
Cloud platforms (AWS, Azure, GCP)
Nice-to-have
Client discussions and proposals
Agile development environments
Customer service disposition
Business acumen and ROI models
Key Requirements
8 years software engineering experience
5 years solution architecture experience
Hands-on Generative AI implementation
Experience with bots and self-service applications