Customer Service Intermediate Associate Analyst

Workforcity

Newark, Delaware, United States
Base: $61,870.00 - $86,330.00; bonus/equity: not s...
Hybrid
3+ years' experience in help desk
Ability to troubleshoot complex technical issues
Proficient in all microsoft applications
This role involves providing phone, email, and Help Desk support for government web-based applications

Job Summary

  • This role involves providing phone, email, and Help Desk support for government web-based applications.
  • You will assist with root cause analysis and ensure timely resolution for high-profile clients.
  • The position offers a hybrid work schedule with competitive benefits including medical, dental, and 401(k).

Matching Summary

This role involves providing phone, email, and Help Desk support for government web-based applications.

Salary

Base: $61,870.00 - $86,330.00; Bonus/Equity: Not specified; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance

Skills & Requirements

Must-have

  • 3+ years' experience in Help Desk
  • Ability to troubleshoot complex technical issues
  • Proficient in all Microsoft applications

Nice-to-have

  • Excellent written and verbal communication skills
  • Demonstrated ability to respond under pressure
  • Detail oriented with good organizational skills

Key Requirements

  • Bachelor's degree or equivalent job experience
  • Ability to present technical information to diverse audiences
  • U.S. Citizenship or Permanent Residency required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter