Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd (primary locatio...
Fully remote
Design and orchestrate scaled programs
Improve product adoption and value realization
Drive adoption and retention programs
Workday is seeking an Adoption & Retention Programs Lead to develop and implement global customer success initiatives that enhance product adoption and retention. This role requires a strategic thinker with extensive experience in customer success, program management, and a strong analytical skill set to drive measurable outcomes

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs that protect and grow Workday’s customer base.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to develop and implement global customer success initiatives that enhance product adoption and retention. This role requires a strategic thinker with extensive experience in customer success, program management, and a strong analytical skill set to drive measurable outcomes.

Salary

Base: $169,800 USD - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for bonus plan or commission/bonus and annual stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • drive adoption and retention programs
  • integrate programs into GTM and CS operating model
  • use data to measure impact and improve
  • mitigate risk and protect revenue integrity
  • simplify processes and scale through platforms

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • genuine care and shared enthusiasm
  • empathy and integrity
  • innovate and pilot new initiatives

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter