Case Management Support Intern

Bordenstein Lab

University Park, PA, US
Stipend available based on contracted hours; not s...
Hybrid
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with professional approach
The Case Management Support Intern position at Bordenstein Lab, located at Penn State University, offers undergraduate and graduate students an opportunity to provide essential support in addressing student challenges, including behavioral, psychological, and financial issues. The role involves triaging cases, providing resources, and supporting students' self-sufficiency, with flexible hours and potential remote work options

Job Summary

  • The intern serves as a support for the case management team addressing unforeseen student situations including behavioral challenges and financial insecurity.
  • Responsibilities include triaging calls and emails, providing referrals for medical care and housing, and maintaining records in an online case management system.
  • The position offers hands-on learning experiences within the Student Care and Advocacy division at Penn State with a stipend based on contracted hours.

Matching Summary

Match Score: 85

The Case Management Support Intern position at Bordenstein Lab, located at Penn State University, offers undergraduate and graduate students an opportunity to provide essential support in addressing student challenges, including behavioral, psychological, and financial issues. The role involves triaging cases, providing resources, and supporting students' self-sufficiency, with flexible hours and potential remote work options.

Salary

Stipend available based on contracted hours; Not specified; Not specified

Skills & Requirements

Must-have

  • Ability to handle confidential information with discretion
  • Strong interpersonal and relationship-building skills
  • Customer service experience with professional approach

Nice-to-have

  • Empathy and solutions-oriented mindset
  • Experience working independently and collaboratively
  • Reliability and trustworthiness in student interactions

Key Requirements

  • Current Penn State employee or student status required for internal application
  • Undergraduate or graduate student enrollment required
  • Ability to work 10-40 hours per week

Work Rights

Not specified

Tailored Resume

Cover Letter