Contact Center Representative - Mbna Customer Service Specialist

TD Bank

Ottawa, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Understanding customer needs
Resolving customer inquiries
Delivering outstanding customer service
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service

Job Summary

  • As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service.
  • You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • understanding customer needs
  • resolving customer inquiries
  • delivering outstanding customer service
  • navigating computer systems
  • handling sensitive customer information

Nice-to-have

  • passion for helping customers
  • positive attitude
  • resiliency
  • curiosity to help customers

Key Requirements

  • High School Diploma or equivalent
  • Bilingual – is an asset (French & English)
  • Ability to multitask and navigate through computer systems
  • Digital literacy across a broad range of devices
  • Integrity when managing sensitive customer information

Work Rights

Not specified

Tailored Resume

Cover Letter