Customer Service Representative/bdc Administrator

Suburban Ford of Romeo

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain accurate customer records
You'll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments

Job Summary

  • You'll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • Respond promptly to inbound sales and service inquiries (phone, email, text, and internet leads) and schedule and confirm appointments for sales and service departments.
  • We offer the best-in-class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and more.

Matching Summary

You'll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: Bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain accurate customer records
  • Deliver exceptional customer service
  • Work with CRM systems

Nice-to-have

  • Thrive in fast-paced environment
  • Professional, friendly, and positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter