Service Representative (spanish And English-speaking) - Cash App Services

Concentrix

Lisbon, Portugal
Competitive salary + performance bonus; benefits: ...
Spanish and english fluency
Customer support via phone, email, chat
Troubleshoot app issues
As a Customer Service Representative, you will provide assistance through phone, email, chat, or social media platforms and answer questions about features, functionality, and account setup

Job Summary

  • As a Customer Service Representative, you will provide assistance through phone, email, chat, or social media platforms and answer questions about features, functionality, and account setup.
  • You will help customers resolve app-related technical issues, such as login errors or payment delays, and guide users through the account creation or identity verification process.
  • Concentrix offers full-time indefinite contracts, competitive salary and performance bonus, central location in Lisbon, Portugal, and full paid training with career development programs.

Matching Summary

As a Customer Service Representative, you will provide assistance through phone, email, chat, or social media platforms and answer questions about features, functionality, and account setup.

Salary

Competitive salary and performance bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Spanish and English fluency
  • Customer support via phone, email, chat
  • Troubleshoot app issues
  • Mobile apps and digital payments familiarity

Nice-to-have

  • Empathetic and professional demeanor
  • Promote service improvements
  • Career growth potential

Key Requirements

  • High level of Spanish (Oral and written)
  • Fluent English (C1)
  • Strong analytical and troubleshooting skills
  • Legally authorized to work in Portugal

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter