Contact Centre Solutions Architect

NCS Australia Group

Sydney, Australia
On-site
Contact centre solutions design
Ccaas platform expertise
Ai and automation implementation
You will be responsible for designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks

Job Summary

  • You will be responsible for designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks.
  • In this consulting-led environment, you will collaborate closely with sales and delivery teams to craft compelling proposals and technical roadmaps.
  • We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform.

Matching Summary

You will be responsible for designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks.

Skills & Requirements

Must-have

  • Contact Centre Solutions Design
  • CCaaS platform expertise
  • AI and Automation implementation
  • Client-facing advisory role
  • CX transformation design

Nice-to-have

  • Strategic thinking and innovation
  • Collaborative team environment
  • Continuous learning and development
  • Navigating complex stakeholder landscapes

Key Requirements

  • Proven experience designing large-scale Contact Centre solutions
  • Expertise in leading Contact Centre platforms
  • Strong understanding of broader CX ecosystem
  • Practical knowledge of Conversational AI
  • Exceptional communication skills for C-level stakeholders
  • Analytical thinker for legacy infrastructure
  • Valid work rights for Australia

Work Rights

Must have valid work rights for Australia

Tailored Resume

Cover Letter