Guest Service Supervisor

Drury Hotels

Burlington, North Carolina, United States
Base: not specified; bonus/equity: quarterly bonus...
Superior customer service standards
Positive leadership characteristics
Handle money and make change
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times

Job Summary

  • Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
  • Assists with training guest service team members and ensures an exceptional guest experience by providing courteous, efficient, friendly service.
  • Offers incentives like quarterly bonuses up to $3200/year, flexible scheduling, paid time off, hotel discounts, and free room nights.

Matching Summary

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.

Salary

Base: Not specified; Bonus/Equity: Quarterly bonuses up to $3200/year; Benefits: Medical, dental, vision, prescription, life, disability, Team Member Assistance Program, Company-matched 401(k), hotel discounts, free room nights

Skills & Requirements

Must-have

  • Superior customer service standards
  • Positive leadership characteristics
  • Handle money and make change
  • Monitor hotel facilities and work habits
  • Attention to detail

Nice-to-have

  • Inspire team members
  • Cross-training and development
  • Contribute to positive work environment
  • Rise. Shine. Work Happy.

Key Requirements

  • Ability to give and take direction
  • Communicate clearly in English
  • Thorough knowledge of Drury Hotels’ policies
  • Ability to train and motivate team members
  • Thorough knowledge of marketing and sales programs

Work Rights

Not specified

Tailored Resume

Cover Letter