The Director of Transformation & Process Excellence will lead Western Union’s strategic transformation agenda by driving risk & compliance-wide process improvements, digital initiatives, and cultural change
Job Summary
The Director of Transformation & Process Excellence will lead Western Union’s strategic transformation agenda by driving risk & compliance-wide process improvements, digital initiatives, and cultural change.
Western Union offers benefits including paid sick leave, vacation leave, HMO coverage with dependents from day 1, and a hybrid working arrangement.
The role requires working from the office a minimum of three days a week to foster collaboration and support execution of initiatives.
Matching Summary
The Director of Transformation & Process Excellence will lead Western Union’s strategic transformation agenda by driving risk & compliance-wide process improvements, digital initiatives, and cultural change.
Skills & Requirements
Must-have
Transformation leadership
Process improvement methodologies
Cross-functional initiative management
Digital transformation integration
Stakeholder engagement at executive level
Lean Six Sigma expertise
Program and portfolio management
Nice-to-have
Agile methodology experience
Change agent mindset
Cultural change leadership
Risk and compliance knowledge
Global and regional alignment
Collaboration and innovation culture
Key Requirements
Bachelor’s degree required
Master’s degree preferred
8–10 years leadership experience in transformation or change management