Customer Care Specialist - Fluent In English/spanish

The Health Insurance Store

Kissimmee, FL, United States
Bilingual english/spanish required
Operate telephone switchboard
Greet visitors and direct them
The Customer Experience Coordinator I performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties

Job Summary

  • The Customer Experience Coordinator I performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties.
  • Responsibilities include operating the telephone switchboard, greeting visitors, maintaining the reception area, scheduling appointments, resolving complaints, and performing administrative support tasks.
  • Benefits available include Medical/Dental/Vision Insurance, 401(k) Retirement Plan, Paid Holidays, PTO, Community Service PTO, FSA/HSA, and Life Insurance.

Matching Summary

The Customer Experience Coordinator I performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties.

Skills & Requirements

Must-have

  • Bilingual English/Spanish Required
  • Operate telephone switchboard
  • Greet visitors and direct them
  • Maintain reception area cleanliness
  • Schedule and manage appointments
  • Resolve customer complaints professionally

Nice-to-have

  • Lifetime of experience in health insurance
  • Personalized services beyond open enrollment
  • Rewarding and cutting edge career
  • Family-like environment

Key Requirements

  • High School diploma or equivalent
  • At least 2 years administrative/clerical experience
  • Ability to handle multiple tasks
  • Ability to hear and communicate
  • Proficiency in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter