17.21 - 21.49 - 25.77 usd hourly; not specified; n...
On-site
Manage daily service communications
Resolve customer inquiries
Process order adjustments, cancellations, returns
TravisMathew is seeking a Client Services Representative to enhance their direct-to-consumer operations by managing customer inquiries and supporting various service-related tasks. The ideal candidate should possess strong communication skills, experience in customer service, and proficiency in Microsoft applications and ERP systems
Job Summary
The Client Services Representative (CSR) is responsible for supporting direct-to-consumer (DTC) business through enhanced operational service.
Manage daily service-related communications, via phone and electronically, and respond promptly to and resolve customer inquiries.
Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds.
Matching Summary
Match Score: 85
TravisMathew is seeking a Client Services Representative to enhance their direct-to-consumer operations by managing customer inquiries and supporting various service-related tasks. The ideal candidate should possess strong communication skills, experience in customer service, and proficiency in Microsoft applications and ERP systems.
Salary
17.21 - 21.49 - 25.77 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Manage daily service communications
Resolve customer inquiries
Process order adjustments, cancellations, returns
Support Accounts Receivable
Support Order Management
Proficient in Microsoft Applications
Experience with online clientele / chat service
Nice-to-have
Foster account relationships
Collaborate with cross-functional teams
Key Requirements
Minimum 1 year industry experience in a customer service capacity