Responsible for qualifying and preparing representatives, direct involvement in services, standardizing After-Sales, and measuring representative performance
Job Summary
Responsible for qualifying and preparing representatives, direct involvement in services, standardizing After-Sales, and measuring representative performance.
The company offers a comprehensive benefits package including health and dental plans, transportation vouchers, life insurance, private pension, Gympass, meal vouchers, and profit sharing.
The role involves acting with authorized service providers to ensure service, standardization, and quality, defining metrics, creating and measuring representative standards, and acting as an interface between representatives and internal KION departments.
Matching Summary
Responsible for qualifying and preparing representatives, direct involvement in services, standardizing After-Sales, and measuring representative performance.
Skills & Requirements
Must-have
Qualify and prepare representatives
Standardize After-Sales
Measure representative performance
Customer satisfaction indicators
Support sales team
Field support for product and services
Nice-to-have
Respect and value differences
No discrimination tolerated
Key Requirements
University degree in Engineering
Previous experience in the role
Experience with quality indicators
Experience qualifying and training representatives