The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units
Job Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries.
GM is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
Matching Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
Skills & Requirements
Must-have
HR case management via calls and emails
Timely resolution of HR inquiries
Adherence to service level agreements
Night shift work arrangement
Confidentiality of employee information
Nice-to-have
Process improvement suggestions
Investigative problem-solving skills
Situational judgment for non-standard requests
Key Requirements
Bachelor’s degree in human resources, Business Administration, or related field
Experience in HR shared services or call handling environment
Proficiency in case management tools and HR systems