This position supports HPE and Juniper campus and data-center networking products with a focus on delivering remarkable customer experience
Job Summary
This position supports HPE and Juniper campus and data-center networking products with a focus on delivering remarkable customer experience.
The role involves ownership of customer issues, collaboration with product development teams, and contributing to knowledge creation and continuous improvement.
HPE offers comprehensive health and wellbeing benefits, personal and professional development programs, and fosters an inclusive culture valuing diverse backgrounds.
Matching Summary
This position supports HPE and Juniper campus and data-center networking products with a focus on delivering remarkable customer experience.
Skills & Requirements
Must-have
L2 TAC support for networking products
Troubleshoot complex networking issues
Excellent communication and customer handling
Knowledge of switching technologies
IP routing and protocol expertise
Self-learner with continuous development
Hybrid work model with office presence
Nice-to-have
Scripting skills in Python or Shell
Experience with network automation
Network design in datacenters
Cross domain knowledge and design thinking
Experience with cloud architectures
DevOps and distributed computing skills
Security-first mindset and UX focus
Key Requirements
Technical support experience in enterprise or telecom networks
Experience troubleshooting routing and switching
Work with product development teams
Proven automation implementation track record
Preferred certifications like CCNA, CCNP, JNCIA, JNCIS